FAQ

When will my order be shipped?
We dispatch all orders within 1-3 business days. As soon as your order ships, you’ll receive a tracking link via email so you can follow your package every step of the way.

How can I track my order?
You’ll receive an email with your tracking number once your order is on its way. Didn’t get it? Check your spam folder or contact us through our contact form — we’re happy to help!

How can I contact Aurum Bijoux?
The easiest way is via our contact form. Just drop us a message and we’ll get back to you within 24 hours. You can also reach us on Instagram @aurumbijoux.

Do you ship internationally?
Yes, we do! We ship worldwide. Shipping costs and delivery times vary depending on your location. Check out our shipping policy here.

Can I change or cancel my order?
If your order hasn’t shipped yet, we’re happy to help you make changes. Please contact us as quickly as possible via our contact form.

Is your jewelry waterproof?
While stainless steel is water-resistant, we recommend removing your jewelry before swimming, showering, or exercising to keep it looking its best for longer.

Are your pieces suitable for sensitive skin?
Yes! Our stainless steel jewelry is hypoallergenic and safe for most skin types.

How do I care for my jewelry?
Keep your jewelry shining by storing it away from moisture and chemicals. Wipe gently with a soft cloth after wearing.

What if my jewelry arrives damaged?
We’re so sorry if that happens! Please contact us immediately with photos of the item, and we’ll help you arrange a replacement or refund.