RETURNS
At Aurum Bijoux, we want you to absolutely love your jewelry. But if something’s not quite right, returning your order is easy.
How to Start a Return
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Log in to your account on our website.
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Go to your order history and select the order you wish to return.
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Click Request a Return and follow the steps, including providing a return reason if applicable.
Return Shipping Costs
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If your item is faulty, damaged, or we made a mistake: Your return is completely free. We’ll send you a prepaid return label.
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If you changed your mind or the item isn’t quite your style: No problem! Return shipping costs €3.95. We’ll send you a return label, and this amount will be deducted from your refund once we’ve processed your return.
Return Conditions
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Items must be returned unworn, undamaged, and in their original packaging.
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Returns must be requested within 14 days of receiving your order.
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We reserve the right to refuse returns that don’t meet these conditions.
Refunds
Once we receive and inspect your returned item, we’ll process your refund within 2-5 business days. The refund will be issued via your original payment method, minus any applicable return shipping costs if the return wasn’t due to an error on our part.
Please note: banks or payment providers may take additional time to process the transaction, which is beyond our control.
Need Help?
Not sure how to start your return, or have questions about your specific case? Reach out via our contact form or email us at returns@aurum-bijoux.com. We’re happy to help!